Social Housing
Aftercare
The key to Telstar's success is a combination of technical expertise and a customer service ethos that places the customers needs first. This philosophy and approach is evident from the outset with each client being appointed a Client Liaison Team to manage and oversee the installation and continues throughout the length of the service agreement.
The Liaison team will co-ordinate the process and ensure that housing officers are fully informed of the projects progress and that issues requiring deviations from the schedule are highlighted in advance thereby minimising delays.
Once installed, all equipment is double checked, tested and the site left clean and tidy. A photograph of the installation and the surrounding area is taken and logged onto the head office system for future reference.
Once the engineers have left the site and the project has been signed off, the maintenance of the equipment and service agreement will be administered by the liaison team.
All works are guaranteed for a full 12 months subject to normal conditions of use but extended warranties are available subject to negotiation.
Residents have access to a 24 hour manned fault line as well as technical support for any enquiries regarding product upgrades.
Telstar is one of the few appointed Sky Homes installers (ASHA) which means we install to Sky's written specifications.
For more information please contact us.
